The Totalcare client software is supported on 32 bit and 64 bit versions of Microsoft Windows XP and Microsoft Windows Vista. The client software has also been operated successfully on Microsoft Windows 7, however this is not currently an officially supported platform.
The Totalcare Application server software is supported on 32 bit and 64 bit versions of Microsoft Windows 2003/2008.
The Totalcare database software is supported on 32 bit and 64 bit versions of Microsoft Windows 2003/2008 and Red Hat Linux.
Client and Server Requirements
The requirements listed in the sections below describe the type of environments for which Totalcare is suited. Faster computers and more RAM typically improve the performance of the software significantly.
Client/Server Network
In this configuration, computers are connected to each another over a LAN. One of the computers on the LAN is designated as the Network Server. The Totalcare Application and Database server software runs on the Network Server. The Totalcare Client software runs on the other computers connected to the Network Server.
In Networks with less than 5 computers, the Server computer may be a “non-dedicated” server, meaning that it can be used interactively by users performing their normal office functions. However, Totalcare will perform more slowly in this configuration for all connected users.
Terminal Server Network
In this configuration, one or more client devices operate as terminals connected to a shared server computer running Microsoft Windows Terminal Services or Citrix. The Totalcare client software runs on this Terminal Server and the applications screens are sent over the network to the client terminals.
Client terminals can be any device that is capable of displaying a desktop with a resolution of 1024 * 768 pixels at 16 bit High colour. This includes for example, Windows PCs, Apple Macs, Wyse thin client terminals, iPhone/iPads, etc. Not all client terminals offer the same operational experience, so if access to bidirectional sound, imaging, or terminal attached USB devices such as Printers, Scanners, Cameras, etc is required please ensure these technologies are supported by your terminal client and terminal server.
Virtualised Desktop
In a Virtual desktop environment, an entire client computer and operating system is virtualised and run on a Host server. The host server manages these virtual machines (VMs) and provides access to them from the connected devices. The configuration is conceptually similar to a Terminal Service environment, however generally provides better insulation of applications and more remote access and configuration options.
We currently recommend VMWare View/VDI for virtualised desktop environments however other products such as Citrix XenDesktop provide equivalent functionality.
Virtualised Servers
Totalcare has been tested in virtual server environments running VMWare Workstation, GSX, ESX/ESXi 2.x, 3.x and vSphere 4. While all Totalcare client and server roles will operate in a virtual environment, consideration should be given to any performance constraints affected by running a virtual database server.